Our LiveChat and Whatsapp chat support systems have been restored.
Incident Report for Deriv
Resolved
This incident has been resolved.
Posted Jan 18, 2024 - 03:58 GMT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 18, 2024 - 03:36 GMT
Identified
LiveChat service has been restored. However, we are experiencing difficulties with our Whatsapp integrated chat support - we are working hard to fix this.
In the meantime, please create a ticket, or reach out to us via Livechat, and we will get back to you as soon as possible.
Posted Jan 17, 2024 - 10:18 GMT