MT5 Trading & Cashier are intermittently unavailable

Incident Report for Deriv

Resolved

We've resolved the issue. All systems are back online

Posted Jul 19, 2024 - 08:27 GMT

Update

We have been experiencing a global outage with one of our third-party systems, which has temporarily impacted our MT5 and cashier systems. Our Deriv team has found and applied the solution accordingly. We will keep monitoring, if any further issue arises.

Posted Jul 19, 2024 - 07:53 GMT

Update

We are continuing to monitor for any further issues.

Posted Jul 19, 2024 - 07:07 GMT

Monitoring

We are currently experiencing technical difficulties with our website that may cause intermittent disruptions in accessibility and performance. As a result, MT5 trading and cashier may experience intermittent availability. We will notify you once the issue is resolved.

Posted Jul 19, 2024 - 06:06 GMT

This incident affected: Cashier payment services.